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There are several reasons why you might be unable to scan your QR code with the Zolafly app. Here’s a few things you can do to resolve the problem:
If you still can’t scan the QR code, please contact a Zolafly team member for more assistance.
You will need to check your phone settings to identify whether or
not you have the correct eSIM enabled. The steps to do so for
each type of device are listed below:
iOS Devices:
Once these steps are complete, your eSIM should be on.
Android Devices:
If you’re not sure which eSIM is the right one for your device, contact your network provider to find out. Alternatively, if you switch off each eSIM sequentially, you can determine which ones you need through a process of trial and error.
The process for checking if your eSIM is activated is similar to
turning it on. Let’s look at instructions for both devices
again:
Apple iOS devices:
Android Devices:
If you are not sure whether or not your eSIM is still installed, contact your network provider.
If you install an eSIM and the physical SIM card in your phone stops working, there are a number of things you can do to try and fix the problem:
In some cases, you can’t have both a physical and digital SIM in the same handset.
If installing your eSIM creates an issue with your iMessage, there are a few things you can do to resolve the problem:
If these solutions don’t fix the problem, you may need to contact Apple Support.
All Zolafly eSIMs come with an automatic APN, or Access Point
Name. However, if you need to configure it manually, here is
what you do:
iOS Devices:
Android Devices:
If you’re struggling with slow internet speeds, then there are a few things that you can try:
It’s worth noting that there are some issues with internet speed which can’t be resolved, like large amounts of traffic or a system failure. These will hopefully improve with time.
If you can’t connect an eSIM to your iOS device, here’s a few things you can try:
If you are still unable to connect a device, please contact a Zolafly team member.
In some cases, you’ll get an error message when trying to activate your new Zolafly plan. This happens from time to time, and you can see it for the following reasons:
If you are getting an error message, there’s a couple of things you can try to fix it:
If you have a device which is locked to a specific network, then you won’t be able to use an eSIM. You need to unlock your device to use it, which you can do in one of the following ways:
You may get an error message if the QR code hasn’t been scanned properly or the eSIM isn’t installed right. QR codes can be partially scanned due to a bad connection or lighting. If you want to check if your eSIM is installed properly, then you should look in the device settings of your phone.
Sometimes, you’ll get an error message which says you have a ‘PDP Authentication Failure’. The PDP is a packet data protocol, and it’s to do with how data is sent over your network. If you get this error, there’s a few things you can blame:
Luckily, there are a couple of things you can do to fix the problem:
If these tips don’t help, please speak to a Zolafly team member.
If you’re struggling to connect your eSIM to your Android Device, here’s what you can do:
If you still have connection issues, contact a Zolafly team member.
If you try to add a new cellular plan to your device and your carrier network doesn’t support it, you’ll be given an error message. There are a few reasons why this is the case:
If you’re getting an error message like this one, it is worth speaking to your network provider to see if there is anything they can do.
Anyone who has an Apple device will most likely use iMessage at
least once. For some, it’s their primary method of
communication. This type of service is normally bound directly
to a phone number, and typically the primary SIM card inside
your device.
If you do install an eSIM into your device, then you can still
use your iMessage functions. However, the following criteria
need to be met:
With these guidelines in place, you can still receive messages through your phone number as normal.
The Gemini PDA is a device which has dual SIM capability. This means that it can support both an eSIM and a normal SIM card. You can put an eSIM on a Gemini PDA by following these instructions:
There are a few things that you can do to ensure that your data usage is kept to a minimum. Here’s some you can implement now:
There’s definitely quite a few benefits to going for an eSIM for your business travels. Let’s talk about some of them together:
If you have a data plan then you are free to browse the internet
with it as
you see fit.
However, it is important to understand that there may be rules
and
restrictions on the content you access owing to the laws of the
country or
the terms of your service provider. Certain websites will simply
be blocked
regardless of how you try to access them.
Your eSIM will be directly installed and downloaded via the activation code. It does not lock your phone in any way.
The number of different eSIMs you can have in your phone will depend on the make and model you have. The limit is anywhere from two to 10. Check the specific model you have to find out more.
If your device is capable of supporting a 5G network connection then you will be able to access it as normal through your service provider. However, you will need to check the specifications of your device to ensure it can use a 5G cellular signal.
You can use an eSIM from mobile devices offered by any of the major networks. Google, Apple, Motorola and Huawei are just a few of the brands that use eSIM technology. However, you will need a modern device to properly use the eSIM feature.
For many people, the eSIM is a modern counterpart to a typical SIM card. It is just as effective but doesn’t waste any plastic and can be activated with a simple code. It’s more reliable than a normal SIM, which can get damaged, and also has better security. Plus, it’s easy to switch between them.
At the moment, we have not implemented compatibility for smart watch technology, however, this feature will be added in the future.
Your eSIM is better for the environment than a traditional SIM because it does not generate any waste. A traditional SIM card costs money to manufacture and you’ll need to dispose of it once it is no longer usable. An eSIM does not have this issue.
Your data bundle is a special package of mobile data which has
been given to you by a mobile network operator or by a service
provider for a fixed price.
The data bundles you can buy are typically sold in different
sizes and can be used for standard activities online like
browsing the web or watching video.
Once you’ve purchased your data bundle, you’ll have
a lot of data that you can access within a specific period. Once
you’ve been able to use the data, you can then purchase
another bundle or you can pay for additional data use at a
different rate.
There are many benefits to using an eSIM for your phone:
There is no reason why an eSIM will drain your battery any faster than normal if used correctly. For many, the issues surrounding batteries often come from background processes running, apps being open, or their overall battery health being lower.
Your eSIM can be good for a wealth of things, and is a good pick for roaming. It’s more convenient, easy to use, has good security, and offers a more reliable connection. We’d recommend it over other options.
An eSIM is a virtual SIM card which can be used via an activation code. It has all the functions of a normal SIM without a physical presence, and in this case, we offer it as a way to get great data plans.
A good eSIM can be used for hospitality and travel because it is a convenient and safe way to access data without compromising on ease of use. It’s also good for cost-savings, and can help to drive up revenue for the industry by offering it as an extra service.
No, you do not need an eSIM for 5G. If your device can access 5G normally, then you won’t need a specific eSIM. However, your eSIM can use 5G in certain instances to improve your data usage and speeds.
The eSIM industry is one which is evolving rapidly and as a result, most major phone networks across the world are offering eSIM services to customers. Ultimately, it’s a number which will continue to grow all the time.
Your eSIM will be able to have as much data as you need, but choosing the right amount will depend on your lifestyle and the services you’re looking to get. Video streaming and any applications which require a strong internet connection to access media will demand a lot of data usage, so it is important to make a purchase that is going to work for your lifestyle.
While there are only a handful of devices which exclusively use an eSIM, the reality is that it’s even easier to use a Zolafly eSIM because you can switch between profiles at will.
An exact number of eSIM devices available will vary as time goes on. However, nearly all the major brands use an eSIM service for their phones, with most Android devices supporting the function as well as Apple products.
The eSIM plans we offer are only for data use. This means that you can’t make a call or an SMS if you would need a cellular connection. However, any messaging or call services which use the internet, like WhatsApp, are accessible with our data plans.
Once you have purchased your eSIM, you’ll need to wait 2-3 minutes on average for the eSIM to be sent. The installation process doesn’t take long as most settings automatically configure for you - on average, you can be connected in 10 minutes. You should try to avoid cancelling or leaving the installation before it is complete, as this will restart the process.
The exact price that you’ll pay for your eSIM will depend on the country you’re in and how much data you want to use. On average, you can expect to pay between £10 and £15 in the local currency for each day of usage. Naturally, more data-intensive tasks will cost more.
The validity period for your eSIM is more than six months before you activate it, so you can purchase your plan and install it well in advance if you wish. You will need to remember to activate it before you go, however. This will save you any unforeseen hassle before you go away.
If you need two different numbers on a single device for business reasons, it can be useful to have two eSIMs working at the same time. However, there are only a handful of devices that can support this feature. Here’s what you can do to use both eSIMs at once:
It’s probably worth noting that two eSIMs at once will affect your battery life, but that is easy to manage with prior planning.
Yes, you can use both a home SIM card and eSIM if you want.
There’s
nothing to stop you from doing so but there are things to
consider.
If you want to use two SIM cards at once, regardless of what
they are,
you need a device which can support that. If you have an older
model
this may be inaccessible to you.
Once you have set both SIM cards up, you can choose which one
you want
to use for individual tasks.
There are a couple of different ways that you can add a data plan to your eSIM. However, this is the best way of doing it:
SIM profiles can be switched around easily if you’ve got the
technology
required to do so. Luckily, this isn’t too much of a bother as
most modern
devices can do this with no issue.
Once you have your SIM profiles set up, you can toggle between
them from the
right part of your settings. You should be able to change at
will.
When trying to remove an eSIM, it is important to note that you
can do so at
any point, and you have no obligation to keep using it. However,
your data
plan will cease to work on that device and you will need to
either
reactivate it on a different device or purchase a new plan to
keep using
data
You’ll need to go into the specific settings of your device and
access the
data plan to turn it off. This should be clearly labelled for
you.
Any data that you purchase with us has an expiration date to ensure that it is not wasted or forgotten about. Once the expiration date is passed the data will be unusable.
If you want to purchase additional data for another country then
an eSIM will work on the principle of a “home”
country and a “roaming” country. You will need to
purchase two secret bundles for each country, or multiple
bundles for different geographical zones depending on where you
want to go.
We’ve tried to make it easy for you to purchase more data,
so don’t hesitate to ask us if you have any questions.
If you want to buy an eSIM for your travels, you can purchase one whenever you would like. However, once you activate it there will be a specific timer to keep in mind. You should make sensible decisions about your purchase based on this. The expiration date for your data plan will start from when you first activate the eSIM.
There can be a number of reasons why you are having problems with your eSIM, so let’s take a look at the common ones together:
The number of profiles that you can have on a single device will vary according to how the device functions. The normal limit is anywhere from 2-10, but it will depend on your phone, provider and the rules of your contract.
If you install an eSIM into a device that already has a SIM card
in it, then nothing happens to any existing services you have.
The two cards can co-exist quite easily, but there are a handful
of changes you’ll need to make.
First and foremost, you may need to configure your settings to
designate one SIM as being the dominant one for texts and calls.
This varies depending on your provider, however.
You will also need to make sure that neither SIM is interfering
with the other regarding service.
No, you do not.
The eSIM that you get comes with a data plan only. It does not
come with
another mobile number built in, so you don’t have to worry.
Yes, you can use your data plan as a personal hotspot, if you wish. You will need to do this by configuring the settings in your phone to turn it into a hotspot and then connecting another device to it as you normally would.
Yes, and no.
Technically, it is possible to remove the data plan from one
device, and then activate it inside another one if you so
desire. However, you cannot have the same eSIM available on
multiple devices.
Yes, you can use your data plan as a personal hotspot, if you wish. You will need to do this by configuring the settings in your phone to turn it into a hotspot and then connecting another device to it as you normally would.
Ready to take off? Don't hesitate any
longer, purchase your eSIM