Refund Policy

Change of plans? No problem at all! Purchase your Zolafly eSIM with added peace of mind. You have up to 6 months to request a refund.

Refund for Service Withdrawal:

If there have been changes in your plans and you no longer need your Zolafly eSIM, we will provide you with a full refund.

For a full refund you must meet the following requirements:

• Your eSIM must have been purchased from the Zolafly website
• The activation of the eSIM has not been done yet.
• If the eSIM has already been activated and/or used, we will analyze your specific case to provide a better solution.
• The purchase must have been made no more than 6 months ago

Refund for Incompatible or Locked Device:

If you purchased the eSIM and it turned out to be incompatible with your device, we will provide you with a full refund.

The refund would be effective as long as you:

• Have not scanned the QR code
• Have not used any data from the plan
• Have purchased the eSIM no more than 6 months ago
• Send a screenshot and the necessary information to verify the incompatibility or lock

Refund for Connection Issues:

If your eSIM doesn’t work due to an issue with Zolafly or the network infrastructure of the destination country has problems and is unstable, we can offer you a full or partial refund.

Before requesting the refund

• Please get in touch with our Customer Support Team at help@zolafly.com or through our chat to report the connection issue.
• We cannot guarantee a refund if you contact us after your trip.
• In all other cases, a partial or full refund (with an administrative fee of $3.50 USD) may be issued depending on the data you have used.

Refund Process:

Leave everything to us! Simply reach out to our Customer Support Team at help@zolafly.com and provide the necessary information and documents we may require.