How to install and activate a
eSIM on your device

  • Put a digital SIM on your iOS device
  • Get instant mobile data in your destination
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When do I install and activate my eSIM on my
iPhone?

TWe advise you to install your eSIM when you have a stable and strong Wi-Fi or
data connection
to prevent any errors.

If you have purchased an eSIM data package for your international journey, it is
recommended to install your eSIM before you embark on your trip. This way,
you can verify its correct installation while you are still at home.

However, it is also possible to install your eSIM while you are already traveling internationally if you wish to start using eSIM data immediately.

Does my data package activate immediately
upon eSIM installation on my iPhone?

If you're using an iPhone or iPad with the latest iOS version, your Apple eSIM
data package may be automatically activated as soon as you complete the
installation and are in the right country or region for your eSIM.

How to install and activate your eSIM

Once you’ve purchased a eSIM data package from us, you need to install and activate your
eSIM (digital SIM card) on your device so it’s there when you need it.

01

Go to "Settings" then "Connections"

  • • Open the Settings on your device and Tap Mobile / Cellular Data.
  • • Tap Add eSIM and Tap Scan QR code from service provider.
  • • Top Enter Details Manually.

02

Enter Activation Code

  • • Tap • Enter the SMDP+ Address  and the Activation Code (SMDP+ ID) 
    provided.
  • • Tap  Tap Next.
  • • Leave  Confirmation Codeblank.

03

Tap the “continue” prompts

  • • Tap Continue. Allow up to 10 minutes for the eSIM to Activate.
  • • Tap Done.

04

eSIM Label

You have the option to modify the eSIM Label (the name of the
eSIM) instead of using the default name.

If you would like to modify the eSIM label before moving to the
next step:

  • • Tap > (the right hand arrow) and then either choose one of
    the preset label's or  type the name eSIM in the Custom
    Label box.
  • • Tap  Done and Tap Continue.

05

Choose your default Line

  • • Set Default Line always  to Primary  and Tap Continue.
  • • Set iMessage & FaceTime always  to Primary  and Tap Continue.
  • • Set Mobile Data  to your previously chosen eSIM label.

01

Go to "Settings" then "Connections"

  • • Go to Settings on your device and Tap Mobile Data / Cellular.
  • • Tap Add eSIM and Tap Use QR Code.
  • • Scan your eSIM QR code using either the printed QR code or another
    device displaying the QR code.

If you’re using an iPhone with iOS 17.4 or later and you receive a QR code from us in
an email, or from our webpage, touch and hold the QR code, then tap Add eSIM.

02

Tap the “continue” prompts

  • • Tap Continue. Allow up to 10 minutes for the eSIM to Activate.
  • • Tap Done.

03

eSIM Label

You have the option to modify the eSIM Label (the name of the
eSIM) instead of using the default name.

If you would like to modify the eSIM label before moving to the
next step:

  • • Tap > (the right hand arrow) and then either choose one of
    the preset label's or  type the name eSIM in the Custom
    Label box.
  • • Tap  Done and Tap Continue.

04

Now configure your SIM / eSIM settings
correctly

  • • Set Default Line always to Primary and Tap Continue.
  • • Set iMessage & FaceTime always to Primary and Tap Continue.
  • • Set Mobile Data to your previously chosen eSIM label.

*Keep “Allow Mobile Data Switching” turned off to avoid additional roaming charges.

Well done!

Your eSIM is installed and ready for activation.

Ensure Data Roaming is Active

  • • Go to Settings.
  • • Then to Connections.
  • • Mobile networks and Ensure Data roaming is turned on.

Important:

Data roaming MUST be ENABLED for the eSIM to function
properly!

Don't worry! We are
here for you.

If you have any questions during this process, remember we're here
to assist you 24/7 through our Online chat.